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Consumer Law & Litigation

Consumer Law & Litigation

  • The Consumer Protection Act, 1986 (COPRA) is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. Consumer Protection Councils are established at the national, state and district level to increase consumer awareness.

  • The objectives of the Central Council are to promote and to protect the rights of the consumers such as: -

  1. The right to be protected against the marketing of goods and services which are hazardous to life and property.

  2. The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.

  3. The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.

  4. The right to be heard and to be assured that consumer's interest will receive due consideration at appropriate forums.

  5. The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.

  6. The right to consumer education.

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